Returns & Exchanges

Due to the perishable nature of our fresh and frozen Hatch green chile, we prioritize food safety and quality above all else. While we cannot accept physical returns of food items, we are committed to ensuring your satisfaction through our freshness guarantee.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please immediately inspect your package for any signs of thawing or damage to ensure the chile meets our strict quality standards.

• 2.
  Document Issues

  If your order is damaged or incorrect, take clear photos of the product and the shipping label within 24 hours of delivery.

• 3.
  Contact Support

  Email our customer service team with your order number and the photos provided to initiate a claim for a replacement or store credit.

• 4.
  Resolution Process

  Our team will review your request within 2 business days to issue a refund or dispatch a fresh shipment at no additional cost to you.